Sentinel Web Shield - Standalone PHP Malware Scanner & Database Cleaner

Support instructions

Thank you for purchasing Sentinel Web Shield - Standalone PHP Malware Scanner & Database Cleaner! We are committed to providing you with reliable technical support to ensure your website and journal remain clean, secure, and running smoothly.

🛠️ How to Get Support:

If you encounter any issues during scanning, need license activation assistance, or have questions regarding detected files, please reach out to us through:

Support Email: marzonax@gmail.com
WhatsApp Support: +62 822-8810-9600
Response Time: Within 24 - 48 hours (Monday to Saturday)

✅ What Support Includes:

* Assistance with license key activation and initial scanner setup.
* Guidance on running deep scans and interpreting detection results (distinguishing between actual malware/webshells and false positives).
* Help and guidance on safe file quarantine, permanent deletion, and database spam sanitization.
* Bug fixes or improvements related directly to the Sentinel Scanner script.

🚫 What Support Does NOT Include:

* Manual full-service website reconstruction or recovering data permanently damaged prior to running the scan (always back up your database before sanitizing).
* Fixing vulnerabilities in outdated 3rd-party plugins/themes that caused the original hack (you must update or remove vulnerable plugins).
* Server-level root administration, VPS operating system repairs, or hosting server configuration.
* Guarantee against future re-infections if admin credentials are compromised or open registrations without captcha remain active.